Cancellation Policy

The rate shown on your reservation confirmation is a good faith estimate based on the information provided at the time of booking. It is not the final cost of your trip. Wait time, additional stops, or changes to your original request may affect your final rate.

Airport pickups

MUVEH monitors flight arrivals to support timely airport pickups. A grace period of forty five minutes is provided on domestic arrivals, and a grace period of seventy five minutes is provided on international arrivals, before waiting time charges apply.

All other pickups

A grace period of fifteen minutes is provided at every pickup location other than an airport before waiting time charges apply.

Plans change, and we want adjusting a reservation to be simple. A trip can be changed or cancelled from your My Trips portal, by replying to your confirmation email, or by calling us directly.

Please give us as much notice as possible. We ask for at least twenty four hours notice before your scheduled pickup time whenever a change or cancellation is needed.

A cancellation made with less than twenty four hours notice, or a change that cannot reasonably be accommodated in that time, may be billed the full fare for the reservation. Cancellation timing is based on the actual scheduled pickup time of your trip.

A reservation is considered a no show if the passenger cannot be located or reached within one hour of an arriving flight landing, for an airport pickup, or within thirty minutes at any other pickup location.

A no show reservation is billed the full fare. If you are having trouble locating your chauffeur, please contact us before leaving your pickup location so we can assist.

Weather, traffic, and other circumstances beyond our control may occasionally affect service. MUVEH will always make reasonable efforts to communicate any known change to your trip as early as possible, and will not charge a cancellation fee for a trip MUVEH itself is unable to complete.

MUVEH may update this Cancellation Policy from time to time to reflect changes to our services or business practices. When we make changes, we will update the Last updated date at the top of this policy.